HOW TO SUCCEED IN VACATION RENTALS
Managing Vacation Rentals is like tending to a vegetable garden and playing a game of championship chess at the same time. It’s a ton of physical and mental work! It’s fast and slow, it’s got all shapes and sizes and it’s colorful and tasty when it bears it’s fruit. This business (when done right) is not something for the faint of heart. There are defined parts for guest experiences, akin to phases of a chess game. You have to have the proper opening, meta and end game if you are playing for perfect reviews. The property and it’s ever changing brand is like a garden. You have to be willing to get your hands dirty, strategy is key, only the quick and cunning survive and you are always nurturing the product as it grows. It’s unbelievably fun and challenging! Many think that you can just list a vacation rental on Airbnb or Homeaway and you’ll be instantly slathered in money and guests but that isn’t a reality in our ever changing landscape.
First we always look toward local professionals who have the skills listed above. Nobody can manage vacation rentals up to our standards other than a master of the craft. We have strict guidelines our managers have to follow to be a part of the Vacation Rental Fund team.
You absolutely have to have someone who’s nearby to take care of guest, maintenance and any other unexpected needs in a heartbeat. Distance between property and manager is extremely important because when someone has saved up for a vacation and they can’t get something fixed in a timely manner, things get sour and review scores plummet.
Second we use the best technology like Streamline Vacation Rental Management Software, Noiseaware, Breezeway, EvidentID, TouchStay, AirDNA, Beyond Pricing and many more vendor partners to stack the deck in our favor. After all there are only so many guests looking to book in each area and if you want to win that booking and convince them that they absolutely have to stay at this property for their long awaited vacation, you have to be streamlined, high tech, priced right, well informed on the data and properly maintained. We insist our manager partners employ and deploy top of class technology in and around the property so they can have more time to be present and available when someone needs the human touch.
We believe in Guestology. Not only do we Rent Responsibly to ensure that the community and neighborhood is not negatively impacted by your vacation rental but we focus on using Walt Disneys methods of how to take care of the guest. Guestology is the art of treating the guest with ultimate love and affection so that they are free to have the times of their lives at our vacation rentals. This requires thoughtful planning of expendables like local soaps and bottled water on site as well as the perfect gift to welcome them for their arrival.
Last but not least Vacation Rental Fund managers must participate in our community. We have weekly calls to talk about metrics, best practices and many other areas that we measure to ensure the properties are gaining brand equity, great reviews and stay in tip top shape.